An OML Promise

"You can pretend to care, but you can't pretend to show up." - George L Bell.

at OML, it's not just a ride...it's a promise

When we think about limousine service and ground transportation in 2025, it looks drastically different than it did in the latter part of the last century (sounds weird when I say that) in terms of securing a ride to the airport or some other destination.  Technology has forever altered the landscape as far as convenience goes, but as a result of that convenience, service has changed, and not necessarily for the better.  Instead of people and customers, technology has created "app users".  Personalized service has been replaced by anonymity, and trained chauffeurs are in direct competition with casual operators that cruise "hot zones" in search of the best paying rides with no loyalty or obligation to anyone except themselves.  After 42 years in this business, it's shouldn't surprise anyone that I find this transformation sad at best, and potentially destructive at it's worst.The beauty of Uber, Lyft, and any TNC is their Teflon existence.  While it has been reported that there is a sexual assault  or sexual misconduct claim against them every 8 minutes (according to the New York Times), Uber is still best known for their convenience.  People frequently complain about being stranded by Uber drivers that inexplicably fail to show up, or riding in cars that are barely road worthy, but they are still best known for convenience.  I've spoken with disgruntled people that have counted on Uber to get them home from a concert, only to find that the charge is two to three times what a limousine company would charge.  But again...convenience.  None of this even takes in to account their well known insurance (or lack thereof) issues.  I don't disagree that convenience has value, but so does quality service, accountability, and support, which have somehow been lost in the transition.  Thank you technology.For our part, and I can speak in total confidence here, we don't consider a reservation to be just "a ride"; we consider it a promise.  At OML, it is our promise that we will be focused on being on-time with a clean and safe vehicle driven by a trained chauffeur who has been vetted...drug tested...and background checked.  We promise that each client's comfort and well being is considered a top priority, and that any missteps will be addressed immediately.  We promise that - if you need to speak to a member of our team - our phones are employee staffed 24/7/365.  We obviously respond to emails as well, but sometimes a customer wants or NEEDS to talk to a human, and we promise that option will always be available.  We promise that our rates will not fluctuate based on the time of day or the amount of traffic on the road.  And finally, if you want to contact me directly, I personally promise you that you can, either by email or phone.  I have spoken with so many of our clients about various topics over the years that I have literally lost count.  But I have always taken something away from each conversation that I was able to share with my team to help us improve and make us better at what we do.Thank you for your continued loyalty to OML.  I wish you a safe and happy rest of your summer, and as always...we look forward to providing you top-notch transportation wherever your travels take you.  

Best, Dale Schahczinski, Chief Operating Officer